To send

Of course we understand that you want to receive your order as soon as possible! We deliver within 2-5 business days. We send parcels that do fit through the letterbox via letterbox post, you will not receive a track and trace code. After sending, we will send you a track and trace code for all other packages by e-mail so that you can follow your package. Pay attention! We depend on the mail deliverers. Questions about your order? Mail us: mail@baspetsoriginals.com.

Returns

Still not completely satisfied with your order? This is always possible, in our webshop you always have a 14-day reflection period and the option to return your product. What should I do with a return?

1. Send an email to mail@baspetsoriginals.com with the reason for your return and your order number. Then return the package to:

Bas Pets Originals

Boordseweg 33

5671 AP Nuenen

2. The product must be complete, unused, undamaged and packed in the original packaging (or replacement box / envelope). You must pay the costs of returning to our webshop yourself.